Returns and Cancellations
- What is your refund policy?
The Lexmark Canada e-store offers a 30-day money back guarantee.
- How do I cancel my order?
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After each order is processed, it is sent immediately to our fulfillment warehouse for shipment. Orders cannot be cancelled after they have been shipped.
- How do I request a refund?
To obtain a refund for physical product(s) purchased online please call 1-800-LEXMARK (1-800-539-6275).
- When will the credit appear on my card?
- Once the return is received, please allow 7-10 business days for the credit to appear on your account. Credit will be issued to the payment method or credit card used for your original purchase only. Replacements will ship within 24 hours of receipt of your return, excluding weekends and holidays. You will be notified via email with the appropriate tracking information on your replacement shipment.
